Jan 5, 2010

Mom is all set to work

The die is cast.   Yes, I've finally made up my mind as to which company to join.   After thorough research and evaluation, and after soliciting advice from you, dear readers, I decided to join the company that has been in the industry for a longer period of time and whose attrition rate is lower.   Attrition, also known as employee turnover or the reduction in the number of employees through resignation,retirement, or death, is one of the biggest challenges in the BPO/call center industry today. 

Whatever the reasons (working condition, stress, compensation package, management issues, salary disputes, competition among companies, etc), high attrition means a red flag to me.  After snooping around online call center forums, I found out which companies have high attrition rates and why.   Though forums may not be the best and most reliable sources of these types of information, I believe they provide some truthful insider knowledge from call center employees themselves.  While other BPO and call center companies are being bashed with issues and angst by their own employees in the online forums, it's interesting to see that "Company C" is being bombarded with positive feedbacks.

Hence, I'm all set to join Company C, the one that offered me the highest starting salary among the three companies that I applied to.  I'm signing the contract tomorrow.  Though I definitely love the employee benefit package in Company B, I also looked at the other factors for consideration:  1. Basic Salary   2. Attrition   3. The account to which I'll be assigned (a huge and very stable US telecommunications company in Company C). 4. Employees' satisfaction ratings 

I would have wanted to know about the working conditions in both companies, their culture, room for career advancement, etc. but I wasn't able to.   Now that I've decided which company is best for me, it's my turn to do all efforts to be the best for the company too.   I'm now all set to give back. 

10 comments:

David DeWall said...

Good for you, Rochelle! Isn't Company C the one with AT&T as your client? You will do great! Congratulations!

Gene said...

Congrats Rochelle!

I am still looking for a call center/BPO company that offers part time positions. Daddy K is temporarily on the night shift and Una is still breastfeeding so part time would work well with us. Is Company C in Eastwood?

Mom Says said...

David - Yes dave, you're correct. thanks a lot for the inputs.i do hope i'll do well in this account. =)

Gene - Convergy's is looking for part-time agents.Why don't you give it a try? Yes, company c is in eastwood.malapit lang.try looking up at jobstreet.com for lots of job vacancies.and i mean lots!

Mama Mia said...

All the best to you in your new job. :)

Maria @ Conversations with Moms said...

If Company C feels the most right, then that's the one for you Rochelle. Congrats on having all these choices to choose from.

I'm sure you will be a huge success.

Mom Says said...

Mama Mia and Maria - Thank you for the support. best regards!

Melissa said...

Ha Ha Rochelle, I am such a ditz sometimes. I did not realize you were Mom Says. I will be sure to add this blog to my blogrolls with your others. I love this layout, very cool.

Rose said...

Hi! Blog hopping. Good luck in your new job. Happy 2010.

Grampy said...

You go girl. Good Luck.

Gene said...

I didn't know Convergys is offering part time positions. I saw them in jobstreet all the time but didn't bother going to their job ads, they usually employ those who have a 4-year degree and I still have to finish school.

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