The die is cast. Yes, I've finally made up my mind as to which company to join. After thorough research and evaluation, and after soliciting advice from you, dear readers, I decided to join the company that has been in the industry for a longer period of time and whose attrition rate is lower. Attrition, also known as employee turnover or the reduction in the number of employees through resignation,retirement, or death, is one of the biggest challenges in the BPO/call center industry today.
Whatever the reasons (working condition, stress, compensation package, management issues, salary disputes, competition among companies, etc), high attrition means a red flag to me. After snooping around online call center forums, I found out which companies have high attrition rates and why. Though forums may not be the best and most reliable sources of these types of information, I believe they provide some truthful insider knowledge from call center employees themselves. While other BPO and call center companies are being bashed with issues and angst by their own employees in the online forums, it's interesting to see that "Company C" is being bombarded with positive feedbacks.
Hence, I'm all set to join Company C, the one that offered me the highest starting salary among the three companies that I applied to. I'm signing the contract tomorrow. Though I definitely love the employee benefit package in Company B, I also looked at the other factors for consideration: 1. Basic Salary 2. Attrition 3. The account to which I'll be assigned (a huge and very stable US telecommunications company in Company C). 4. Employees' satisfaction ratings
I would have wanted to know about the working conditions in both companies, their culture, room for career advancement, etc. but I wasn't able to. Now that I've decided which company is best for me, it's my turn to do all efforts to be the best for the company too. I'm now all set to give back.